Ayushman believes in helping its Consumers and Medical and Healthcare Service Providers (MHSP), as far as possible, and has therefore a fair cancellation policy for the Consumers as laid down below.
1.1 Refund upon Cancellation of Subscription:
a) Consumer may cancel his subscription any time with following conditions:
b) Renewal of License is due at the end of period for which Consumer has subscribed. If Licenses is not renewed before the due date, the access to his account will be suspended and Consumer will not be able to access his medical records and avail any other services. Consumer will have 15 days to renew his license, after which his account may be permanently suspended or deleted and he may lose all records that he may have created in the past. If Ayushman has retained his PHR records, and Consumer wishes to reactivate his account at a subsequent date, Ayushman will at have sole discretion to accept such a request with or without any re-activation charges.
1.2 Refund upon Cancellation of Service by Service Provider:
a) Cancellations / Rescheduling of Appointment with a Doctor by Consumer will be not considered if the request is made within 48 hours from scheduled appointment time. If cancellation is made within 48 hours, Doctor’s fees will be payable, unless Doctor has explicitly waived the charges. However, Platform usage charge will be refunded. Payment Gateway charges will not be refundable.
b) Ayushman does not accept refund requests for service already availed by the Consumer. Consumer will have to deal with Service Provider directly for any refund due to deficiency in service by the Doctor / Service Provider.
1.3 Refund against Special Offers:
No cancellations are entertained for any offer made under a promotional scheme. These are limited occasion offers and therefore cancellations are not possible.
2. Medical and Healthcare Service Providers:
2.1 Refund upon Cancellation of Subscription
For any clarification, please contact Ayushman by email at firstname.lastname@example.org